• Luggage
  • Departure processes
  • Transporting animals
  • Passengers assistance
  • Departure processes


    Before your departure, it’s a good idea to check with the embassy and consulate of your transit/destination country that you are in possession of all the necessary travel documents you’ll need at border control.

    It is your sole responsibility to check your paperwork is satisfactory and valid and meets the laws and regulations in effect and request replacements within the set timeframe if necessary.


    Are you unsure about a food product or item you wish to take with you? Find out more information from the customs and health authorities in your destination country and make sure you have the necessary import documents (import certificates, phytosanitary certificates, etc)


    We recommend you take certain precautions to prevent infectious and parasitic diseases. You may also need to have some vaccinations in order to be able to travel to your destination country.

    Find out more from the health service of your destination.